Things To Know About Your Event Rental. (If you’re reading this then you have ordered a rental for your event).

Here are a few of reminders to make sure everything goes smooth:

CANCELLATION POLICY: Deposits are non refundable and guarantee your rentals for the day of your event. The deposit can be applied towards another rental within 1 year of your original reservation date. We will reschedule in the event of rain on your event date or unsafe weather conditions (high winds).

GRASS: Please be sure to have your grass cut no later than the day before we set up. If your grass is dead due to the drought that is ok! We will place a tarp underneath the unit.

SPACE: Please measure your set up area to make sure everything will fit as we cannot be responsible if there’s not enough room for the rentals you selected. Also make sure the pathway to the set up location is clear. We have very tight delivery schedules due to the large volume of orders.

POWER: You are responsible for ensuring that there are enough power outlets (and power) within 100 feet of your set up area. If you are renting a bounce house typically 1 regular wall outlet will do the job. We will use our extension cords for the inflatables. You may use your own extension cords for concessions. If you need an extension cord just let us know and we will supply one for you.

STAKES: We drive stakes into the ground to secure most equipment. If your set up area should not or is unable to be staked please let us know so we can bring alternative anchoring equipment. An additional charge may be applied depending on the amount of sand bags needed (some units require approximately 1000lbs of sand bags and greatly alters how many units we can place on the trailer at a time).

SPRINKLERS: We are not responsible for any damage to sprinkler systems on the property due to stakes or staking. If you have a sprinkler system please let us know where not to stake. If your rental is overnight, please ensure your sprinklers are turned off as they will flood the unit. If they are left on and the unit is flooded a cleaning fee will be applied as we will need to fully dry the unit to ensure it does not mold.

PARKS: If your event is at a park you are responsible for ensuring that you have the proper permits for your event. Most parks require a general permit and a special use permit for inflatables, generators, etc. Verify this info with the park and make sure we are allowed to use stakes to secure the equipment into the ground. We will provide them with a certificate of insurance for the event. We will deliver up to 1 hour before the start time of your event and pick up no later than one hour after the end time of your event.

GENERATORS: We deliver our generator rentals filled with gas as a courtesy. You are responsible for checking the gas level every hour and adding more gas if needed. Regular unleaded 87 gas ONLY.

LEAVING EQUIPMENT: Equipment cannot be left unattended. It is your responsibility to ensure the equipment is used safely and properly at all times. You will be liable for any theft or damage that occurs to the equipment if it is left unattended and your damage waiver will be void (if applicable). This also means that if your event is at a park, you cannot leave the park before we pickup the equipment.

If you have any questions please feel free to text or call us at (920) 480-2290. Otherwise we’ll see you soon!